Services supplied at Wembley Medical Centre include all aspects of contemporary family medicine services. This includes advice in regard to:
- Men’s Health
- Women’s Health
- Psychiatric Health
- Occupational Health
- Travel Advice and Vaccinations
- Obstetrics (shared Antenatal Care)
- Skin Cancer checks and minor surgery for skin cancer removal
- Diabetic Reviews
- Aged Care Medicine
- Childhood Vaccinations
- Pre-employment medical assessment
- Management of workplace injuries
Wembley Medical Centre aims to make your experience of the delivery of these services second to none. From the time of booking, through your consultation, the checking out process and after you leave the practice by ensuring appropriate follow up of your medical issues we want to deliver the highest quality of care and service to you and your family.
Booking With Us
You can book an appointment with us through either our friendly reception staff over the phone or directly online through the Book Online button above. To ensure you do not forget your appointment, you will receive a friendly text reminder or email depending on your method of booking.
At Wembley Medical Centre we want to give you the time you need to deal with any issues comprehensively so please book a longer appointment if you have multiple issues to discuss or if the issue you have is complicated in nature.
On arrival at the practice our friendly reception staff will greet you and your doctor will be made aware of your attendance automatically. In a prompt and timely fashion you will be attended to by your doctor or one of our caring, experienced Practice Nurses depending on the nature of your appointment.
When leaving the practice we have options of payment by debit or credit card or by cash payment and, conveniently, your Medicare rebate can be sent directly to your nominated bank account if you have registered these details with Medicare.
Wembley Medical Centre is a private billing practice so payment is required the day of the appointment.
After you have left Wembley Medical Centre, if there are results to follow up we have a nurse dedicated to advising patients of results and any follow up the doctor recommends. Our practice policy is to ask our patients to call within 72 hours for their results between 9am and 1pm week days and 8.30am and 12pm Saturdays. If for any reason a patient is not able to do this, after 72 hours the nurse will contact you with the results and any follow up if there are any actions specified by the requesting doctor. Of course, urgent results will be notified to you as soon as possible when they come to hand.
Follow Up Reminders
If there are more delayed follow ups required we have a recall system in place where reminders can be automatically sent, for example one, two or four years in the future to your address registered on our system.
In having these processes in place, it is our goal to provide our patients with the best experience in family medical care from the time of booking to the time of leaving the practice and beyond.
Have a Complaint?
We value your feedback. Should you wish to provide feedback or lodge a complaint, please speak with one of our staff member, or ask to complete a “Compliments and Complaints” form next time you visit us. We will do our best to help you with your query.
Each state or Territory has a free independent health service to help consumers with health service complaints across all aspects of health in the public and private sector. Your complaint may be about a private practitioner or facilities of health services.
Health and Disability Services Complaints Office
Free Call: 1800 813 583 (within WA) Phone: 08 65517600 Fax: 08 6551 7630